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21 - Satellite Phone Audit
Step
1
of
7
14%
Assessment Code
If Applicable
GlobalSat Employee
Leeroy Swanepoel
Teesha Swanepoel
Krystal Neilley
Leeroy Swanepoel
Customer Name
Inspector
First
Last
Email Recipient if applicable
Date
DD slash MM slash YYYY
Device Details
I will be assessing:
(Required)
A satellite phone/device
Accessories
In vehicle kit
Approximate age of phone
1-3 years
4-6 years
7-10 years
11+ years
Unknown
Device type
Iridium 9505A
Iridium 9555
Iridium 9575 Extreme
Iridium GO!
Inmarsat IsatPhone Pro
Inmarsat IsatPhone 2.0
Inmarsat IsatPhone 2.1
Thuraya XT-LITE
Thuraya XT-PRO
Thuraya SatSleeve +
Thuraya SatSleeve WiFi HotSpot
Asset Number
If applicable
IMEI Number
(Required)
Phone Number
Vehicle Registration Number
Physical Condition (Device Off)
General Appearance
Very Good
Acceptable
Unacceptble
Antenna
Present/attached
Not present or broken
NA
Antenna work around
I am able to use an external antenna & adapter to test the network connection
I can't test the network related functions
Antenna Slide
Normal
Tight
Loose
Antenna Rotation or Tilt
Normal
Tight
Loose
Antenna Stability
Normal
Unstable
Antenna tip has an internal rattle when extended
Yes
No
Clear Screen Plastic
Acceptable
Too scratched
Keypad
Keys are readable
Keys are too warn
SIM Slot/Cradle
Functional
Not functional
Active SIM Card
Present
Not present
Battery
(Required)
Present
Not present
Battery work around
I am ABLE to continue testing with a working battery
I DO NOT have a spare working battery
Battery Cover
Secure
Insecure
NA
Battery Fitment
Secure
Insecure
Battery - Approximate Age
1 - 3 years
4 - 6 years
7 +
Unknown
Battery Expire Date
Not expired
Expired (after 3 years)
Expiry Date
MM slash DD slash YYYY
Battery - physical condition
Normal
Cracked, swollen or damaged
Battery has been analysed and it's condition is?
Good
Poor (replacement required)
Battery Analysation Report Upload
Max. file size: 256 MB.
Device turns on
** Tested with battery in good condition **
Yes
No
Critical Functions
I have a working SIM that I can use to test the device
Yes
No
Re-tested with a working battery
Device powers on
Device still does not power on
LCD display is operational
Yes
No
Keypad and function buttons
All Functioning
Not all functioning or Damaged
Notes (Buttons)
Satellite Network Connection
Registers with network
Does not register with network
I have power cycled the phone and changed location but still no connection to network
(Required)
Yes
Error Message (Best described)
Continual search cycle
No connection to network
Denied
SIM error
Other
Error details
Inbound Call
Successful
Not Successful
I have tried multiple times to receive a call
(Required)
Yes, still not successful
Outbound Call
Successful
Not Successful
I have tried multiple times to make a call
(Required)
Yes, still not successful
Speaker
Working
Not Working
Mic
Working
Not Working
Firmware Version - 9555
Menu > Setup > Phone Information
Firmware is HT19002
Firmware is HT21001
Firmware needs updating
Firmware Version - 9575 Extreme
Menu > Setup > Phone Information
Firmware is HL21001
Firmware needs updating
Firmware Version
Menu > Setup > Phone Information
Firmware is V2.1.22
Firmware needs updating
Firmware Version - IsatPhone PRO
Menu > Settings > About
Firmware is 5.17.2
Firmware needs updating
Firmware Version - IsatPhone2
Menu > Settings > About
Firmware is 02.00.03
Firmware needs updating
Firmware Version - IsatPhone2.1
Menu > Settings > About
Firmware is 01.00.13
Firmware needs updating
Firmware is the latest version
Menu > Security > S/W version
Firmware is v2.0
Firmware needs updating
Firmware is the latest version
Menu > Security > S/W version
Firmware is v1.1
Firmware needs updating
Firmware is the latest version
Menu > Security > S/W version
Firmware is v1.0.3
Firmware needs updating
Charge port is working (Display indicates the battery is charging)
Yes
No (Charger is not at fault)
Accessories
Battery holds charge
Yes (phone stays on for min 24 hours)
No
Unknown (unable to test for 24 hours)
Battery is not charging or holding charge and it cannot be replaced onsite
Battery cannot be fixed onsite
AC Charging
All equipment present and functioning
Some equipment missing, damaged or not functioning
AC Charging Faults
AC charger missing
Cable damaged
AC plug/adpater damaged
Charging jack damaged
No power output (not functioning)
DC Charging
All equipment present and functioning
Some equipment missing, damaged or not functioning
DC Charging Faults
DC charger missing
Cable damaged
DC ciga plug damaged
Charging jack damaged
No power output (not functioning)
External antenna and other accessories
All equipment present and functioning
Some equipment missing, damaged or not functioning
External antenna and accessories faults
External antenna adapter missing or damaged
External antenna missing
External antenna coax (or coax connector) damaged
Actual antenna damaged
In vehicle kit
All equipment present and functioning
Some equipment missing or not functioning
Notes (in vehicle kit)
Other Accessories
Personal hands free present and working
Personal hands free missing or needs replacing
Leather/protective phone case present and in usable condition
Leather/protective phone case missing or needs replacing
User guides and key information
All present and up to date
Not all Present or up to date
Not applicable
Pelican protective case
In reasonable condition and usable
Needs repair or replacing
Not applicable
Issues
Can be repaired or replaced on site/inhouse
The phone will need to be sent to authorised repairer
Details of equipment replaced or fixed on site
General Notes
Battery Test Report
Max. file size: 256 MB.
Pls upload the PDF report, for this asset, that was generated by the battery tester
Images of your device.
Please send your device to GlobalSat - 58 Darling Street West, West Ipswich, QLD 4305
Photo of Front
Max. file size: 256 MB.
Photo of Back
Max. file size: 256 MB.
I need more images
(Required)
Yes
No
How many?
Please enter a number from
1
to
5
.
Max of 5
Additional image
Max. file size: 256 MB.
Additional image
Max. file size: 256 MB.
Additional image
Max. file size: 256 MB.
Additional image
Max. file size: 256 MB.
Additional image
Max. file size: 256 MB.
This field is hidden when viewing the form
Comments
This field is hidden when viewing the form
The phone needs to be repaired
The device has major faults that could not be fixed on site or in house and consequently it cannot be used. A quote to repair will be provided
This field is hidden when viewing the form
The phone is usable
The device had been tested and no major issues have been detected
This field is hidden when viewing the form
The phone has minor issues.
The phone minor issues that do not prevent it from being used.
This field is hidden when viewing the form
The phone has issues.
The device works but needs repair. There is a high risk that it could fail at any time
This field is hidden when viewing the form
The phone has minor issues.
The phone has minor issues that prevent it from being used.
Audit Outcome
Work Completed
Post Audit Confirmations
Firmware Upgraded to the Latest Version
Iridium Extreme HL21001
Iridium 9555 HT19002
Iridium 9555 HT21001
Inmarsat IsatPhone2 02.00.03
Inmarsat IsatPhone2.1 01.00.13
Network Call Test - FINAL
Network call testing completed after firmware upgrade, service and cleaning.
Outbound Call - Completed Successfully
Inbound Call - Received Successfully
General Settings
General phone settings updated - GPS Enabled, Time Zone & Date, Altitude, etc.
Settings Updated
Battery Charging
Battery charging tested OK
Battery condition tested OK (relevant to time that device is at GlobalSat)
Documentation
All user documentation present in the kit
GEOS/SOS Settings Configuration & Registration
** Only Applicable to Iridium 9575 Extreme & Inmarsat IsatPhone2/2.1 Handsets
Phone SOS settings config completed by GlobalSat on behalf of the customer
GEOS online registration completed by GlobalSat on behalf of the customer
Customer to complete phone SOS settings config
Customer to complete GEOS online registration
